Requests
All incoming customer requests and setup orders.
- Open: 3
- Awaiting provider: 1
Admin console
ReqNest operations
For managing providers, routing rules, requests, service areas, and analytics.
Providers
Technicians, skills, service areas, active status, and workload.
- Active providers: 0
- Pending onboarding: 0
Request routing
Match requests by skill, area, availability, workload, and admin override.
- Rule: skill + suburb first
- Fallback: manual assignment
Analytics
Track lead sources, conversion, provider selection, response time, and bookings.
- Top niche: pending data
- Conversion: pending data
Admin users
Sysadmin can add other admin email addresses.